The number of complaint cases received by the Consumer Council in 2011 went down by 34 percent year-on-year, to 1,689. The Consumer Council says the drop was due to the boom in complaints in 2010, fuelled by Viva Macau’s shut down. Telecommunication services marked the top category among the complaints received by the council last year. Over half of the 261 complaints under this category involved mobile phone services. Among telecommunication complaints, 60 percent involved price issues such as roaming charges and data fees. Tourist cases accounted for around 22 percent of total complaints. Overall, the Consumer Council received 6,850 cases last year: 1,689 were complaints, 4,987 were enquiries and the rest were suggestions.
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