Around 200 public servants attended the sharing meeting to discuss the newly implemented civil servant complaint mechanism on Wednesday.
The new complaint mechanism started implementation on Monday.
According to the new mechanism, the highest officials of all departments are required to assign staff to handle workers’ complaints. During Wednesday’s meeting, the Public Administration and Civil Service Bureau (SAFP) introduced the guidelines for related staff.
Participants of the meeting in general perceived that handling public servants’ complaints should be one of the management responsibilities that public departments should encompass.
The new mechanism allows civil servants to lodge complaints over interpersonal relationships on works, management and operational related matters.
SAFP claimed earlier that civil servants will not be at risk of receiving repercussions despite the new measures prohibiting complaints from being made anonymously.
